I figured if Andy can bitch about poor product design, I can too.

Dear TomTom,

I’ve had your GPS for 4 years now and I must say that I truly love your device. I can’t count the number of times when traveling when your device has navigated me through the toughest of directions with ease and in such a friendly voice. Your device gets me to my destination fast, warns me of impending toll roads and even helps me find a massage parlor near the highway when I’m feeling down.

I’ve recommended your GPS products to all of my friends and family as I feel they are superior to other devices on the market.

However, I’ve recently encountered a problem with you GPS device: It lacks a “no ghetto” button.

See, a week ago my wife and young son were visiting family in Washington DC. After a late dinner at a relatives house we headed off in our mini-van to where we were spending the night. “Need directions to the highway?” asked the relative. “No, not us, we have a TomTom GPS system capable of directing us to our final destination with ease” I responded.

We punched our final destination into our device and off we headed to the nearby highway, or so we thought. Instead of being directed to the highway on-ramp that was less than a mile from our departure point, your device directed us through some of the “more challenging” streets of Washington D.C. Streets that I would never drive through by myself at night, let alone with my pregnant wife and one year-old son.

Your device is always sure to warn me that I might have to pay a toll on a road, then gives me the option to continue or not. Why not have the same thing for unsuspecting out-of-towners going through bad neighborhood? I’ve even gone ahead and developed a nice little screen for you to use up top.

Regards,

Mark

"Captain Dominic Dropping Anchor"

I’ve decided to skip my recent run of hilarious letters to corporate America and return to my roots: potty humor.  This is a dad blog after all.

Dom’s 3rd birthday is rapidly approaching and up until this week, he was still having trouble understanding why anyone in their right mind would inconvenience themselves by using a toilet.

Now don’t get me wrong, he’s a smart kid. He has a clear understanding of potty physics and mastered the fine motor skills necessary to remove his underwear months ago (which he showed the neighborhood with an impromptu demonstration in our front yard).  I think his problem was a simple lack of motivation.

That’s where Pirate Potty comes in.  I know it’s hard to believe, but I had no idea that something as kick-ass as piracy could be applied to potty training.  It was perfect. My brother gave Dom an enormous pirate ship for his second birthday that, to this day, remains one of his favorite toys, so he already had a frame of reference. Additionally, he was born an exceptionally talented pillager.  With the help of this book, Dom took to the potty like a pirate to scurvy.

As you can see from the picture, the book comes with a paper pirate hat that Captain Dominic only gets to wear when he’s dropping anchor.  Each time he successfully uses the toilet, he gets a Jolly Roger sticker for his potty chart.

While not having to smell his pirate booty was gift enough, as an additional bonus, I get to hear him say things like “Arrrr Matey, I need to pee pee” and “Arrr I’m making a poopy, you dirty land lubbers!”

Since instituting Pirate Potty Time, I haven’t had to swab Captain Dominic’s poop deck once. We’ve even taken him out in public in big-kid underwear, and he rewarded us by shouting “Arrrr I need to plunder the potty” right in the middle of the Panera lunch rush. I have never been more proud of him.

Because 1/5 of my fan base is my wife, I would have a mutiny on my hands if I didn’t at least acknowledge that she’s been an extremely supportive first mate to Captain Dominic throughout his voyage into potty independence.

Here is the email I just submitted to Nickelodeon, reproduced in its entirety:

Dear Nick Jr. Program Director,

I must reluctantly thank you for moving The Fresh Beat Band to the 6:30 time slot. It has inspired me to take my son outside and enjoy the cool summer evenings.  As an added bonus, we usually miss most of Dora too. Before this move, I was so entranced by Yo Gabba Gabba that I couldn’t pull myself away from the television. And while I am having serious withdrawal symptoms because you denied me the drug that is DJ Lance Rock, my son and I now take Moose A. Moose’s advice and go on backyard bug hunts instead of fueling our intense hatred of Twist. All things considered, it’s probably for the best.

Now please don’t misunderstand me. My son and I still watch way too much tv, and we love the vast majority of your programming.  Even Linny the androgynous guinea pig from the Wonder Pets has grown on me with her inspiring message of teamwork. And while I could take or leave Dora, I’d be lying if I told you I’ve never imagined zipping through the rainforest with an anthropomorphic rescue pack on a mission to save baby animals like Diego. I will admit that forcing myself to accept that someone as awesome as Diego could be related to someone as annoying as Dora hurts my brain, but at least my son learns how to read a map.

But back to my point. Fresh Beat “Band” episodes are excruciating. Here are just a few reasons why they make my red American blood boil:

1. The girls have regular names, but the guys are Twist and Shout. Pick a direction for the love of all things holy. How about Kiki, Marina,      Frank, and Stephen? Or if you prefer, Twist, Shout, Dance, and Boogie.  See how easy that was?
2. While the music program at their school is impressive, the curriculum is seriously lacking in mathematics and the hard sciences.
3. Twist

In case you need more convincing, you can visit my blog at www.notoriousdad.com and review the epic rap battle between Twist and Dr. Dre.  SPOILER ALERT: Twist doesn’t fare too well.

I hope this is enough evidence to show you the error of your ways and to make you realize that DJ Lance Rock is the only live action star you need on Nick Jr. Stop wasting your time trying to build The Fresh Beat brand and concentrate on your real assets.  Did you know that your licensing department has completely neglected Yo Gabba Gabba?  I know it’s hard to believe, but it’s true.  The only products I’ve seen are a horrible Plex key-tar, a DJ Lance boom-box that inexplicably won’t allow you to remove the characters, and a Brobee kite that got me so excited I flew it into some power lines right in the Target parking lot because I couldn’t wait to get to the park. Sadly, my son never got a turn.

I’m not above groveling. I am prepared to beg you to take my money.  Let me buy a Muno action figure. Please? Let me buy an adult sized T-shirt like the ones the kids wear on the show. And would a DJ lance Rock Drum Major Hat kill you to release this Christmas?

In summary, I’d just like to say that DJ Lance Rock embodies all that is right with the universe and Twist is the scourge of the Earth.

Thank you for your time,

Andy

Dear Andy, (again, I removed my last name even though only my family reads this crap)

Thank you for contacting us recently regarding Church & Dwight Co., Inc. products. (you’re welcome)
In order to fully respond to your inquiry we need to do further research.  We will respond to you as soon as this research is complete. (What the @#$% could they possibly be researching? Has it moved past the animal testing phase onto live human subjects? Was I an unwilling participant in some twisted government conspiracy? Holy crap! Is this stuff poisoning my underarm region/lower back, where I routinely apply a thin layer to prevent back sweat. Too much information?)
We appreciate your patience as we research this matter for you. (I think you’re making a poor assumption. And in this case, when you “assume,” you’re only making an ass out of you because “me” be totally on to your “clinical “antiperspirant scam.)

Caroline (name removed to protect the innocent, at least until she’s proven guilty)
Consumer Relations Representative
Please do not reply to this email. If you would like to respond to this message, please click on the link below.

http://www.econsumeraffairs.com/churchdwight/contactusfollowup.htm?F1=004523099A&F2=USA&F3=ARCLINIC 

(I encourage you to also write a witty response on my behalf.  However, if you choose to support my cause, I ask that you are respectful and that you do not use any vulgar or threatening language. Please be sure to clearly identify yourself. It will also help if you are hysterical like I am. In the unlikely event that you actually choose to respond, I ask that you copy your email in its entirety to the comment section of this entry.  Mom, I’m looking at you.  Make me proud.)

Here is the response I just submitted:

Good Morrow Caroline,

You’re welcome for my recent contact regarding Church & Dwight Co., Inc. products earlier this week. I appreciate your gratitude.  However, I must be honest when I tell you that your note left me with more questions that answers.  What exactly is being researched? Was the stock language in your email truly a fitting response for such a gloriously well-crafted and hysterical complaint letter? Does anyone over there have a sense of humor? I just want to know if I’m missing something or if you owe me three dollars. That’s it. I promise to cease my snarky emails as soon as I get a straight answer.

Thank you for your understanding of the seriousness of this issue, and you’re welcome in advance for this response.

Best,

Andy 

ps. Dance like no one is watching, love like you’ve never been hurt, sing like no one is listening, and live every day like it’s heaven on Earth.

Below is the actual email I just submitted to the Church and Dwight Consumer Relationships Department.  I hope they understand the gravity of this situation.  I also received an automated response that is copied below my letter.

Product: Arrid Ultima 1.8 oz Antiperspirant Deododorant

UPC: 2260017167

Lot #: L9105EX04-11

Dear Arrid XX Dry Marketing Team,

I was happy to see on your Website that my comment is important to you. I would like to give you fair warning that I am about to expose an enormous Arrid conspiracy.

I’ll start by saying that I am a loyal customer. I am both a bit portly and half Italian–a lethal combination when it comes to unwanted underarm odor.  My experience has been that Arrid XX Dry beats the other antiperspirant options like they’re rented mules.  Oh, I’ve tried the Gillette Clinical Strength.  It left me a sweaty mess.  Degree Clinical Protection? I smell like dirty socks within a half an hour.  But good ol’ Arrid XX Dry has always gotten me through my work day smelling shower fresh (well, at least my arm pits).  Clinical strength options be damned, Arrid XX is all I need.

My wife knows how loyal I am to your product line and was consequently elated when she saw that Arrid released a clinical strength antiperspirant.  Could life get any better?  The best deodorant on the market just got EVEN stronger!  I hurried to my bathroom, Arrid Ultima in hand, excited to begin to my new, fresher smelling life.  Then it happened.  I compared the active ingredient in Arrid Ultima to that of my Arrid XX Dry.  Do you know what I found? I think that you do.

Each stick is composed of exactly 19% Aluminum Zirconium Tetrachlorohydrex Gly–the only active ingredient listed. Now, correct me if I’m wrong, but I think I was just charged an additional $3 for LESS deodorant in a different package.  As a marketing professional, I can’t help but congratulate the guy on the Arrid Marketing Team who suggested re-labeling the exact same product and jacking up the price to compete with the crappy "clinical" options of your competitors.  However, as a customer, I am left questioning how a company that I so faithfully endorse to my legion of plus-sized, sweaty friends could treat me like such a fool.

So what am I asking for?  Simply this, Arrid Marketing Manager: Justice.  Make this right, or I vow to suffer through vomit-enducing BO while I find another brand that can cover the over-whelming aroma of my masculinity.  I’m blowing the lid off this conspiracy.  This letter and your response will appear for all five of my readers at Notoriousdad.com.  I pull some serious weight with the three readers who aren’t my wife and my mother. But incidentally, even they hope that you respond both swiftly and appropriately because they don’t feel like smelling me for the next month.      

Best,

Andy

End Note

And the auto response:

Dear  Andy,
Thank you for taking the time to contact us about Arrid Ultima 1.8 oz Antiperspirant Deodo.
Although we cannot guarantee an immediate response, we will reply as soon as possible.  If you need immediate assistance, please call us at 1-800-524-1328 and refer to reference number: 004523099A.  Our Consumer Relations Department is available Monday – Friday from 9:00 A.M. until 5:00 P.M. Eastern Time.
Thank you.
Church & Dwight Consumer Relations Department

So far, this doesn’t look good. . .

If you’re not familiar with RSS feeds, imagine getting customized news feeds sent right to you. You’ll need an RSS feed reader to act as the centralized delivery location, I’d suggest Google Reader for this. It’s very good and it’s free.

Most websites will have a orange icon that looks like that one up there. All you need to do is click on it and say that you want to subscribe with Google Reader or the reader of your choice. Just about every website now has rss for news, weather, blogs and even sales.

RSS Feeds to Save You Money

Craigslist – Ever wish you could know when a new item was posted to Craigslist? Now you can. With Craigslist, you can save any search as an RSS feed which is great because you can specify what you want to get results for. Here are some that I like to keep an eye on: Baby & Kids, Toys & Games, and Farm and & Garden. We’ve gotten some great deals for our son by following these, a great example was the huge box of clothes we got for $50. It was about $300 worth of clothes. And the farm and garden one is great during the summer when people have excess garden bounty.

Bens Bargins – I rarely buy any electronics without watching the prices for a few weeks on Ben’s Bargins. I like that you can get RSS feeds for a specific category of products.

Deal News – This site tracks deals all over the internet for just about every kind of product. They too let you drill down to specific items, Babies and Kids, for example. My favorite part about Deal News is that they’ll tell you how the current deal relates to previous deals on that item, so you’ll know right away if this is the cheapest they’ve ever seen an item.

Full Disclosure: This type of behavior may be hereditary as I look the exact same way when I watch this video.

Dear Mr. [Andy], (yes, I removed my last name even though you all know who I am)

Thank you for taking the time to email us regarding our Ortega product.  Your comments and patronage are very much appreciated. (Clearly stock language from PR. So far I’m not impressed, Marge.)

Our packaging is designed to withstand normal conditions of distribution and handling.  However, mishandling during storage and shipping may cause the fragile shells to be broken.  For example, if the product is accidentally shaken or dropped during shelving, the outside of the box might look fine, but the shells inside may become damaged. (ummm, full disclosure, Marge: I did let Dom throw the taco shells into our cart at Giant Eagle. Was I not supposed to do that? You need to give me a warning or something.)

Let me assure you that this will be investigated and we will be in contact with our distributors. (Oh snap! Marge just totally punk’d the distributors, yo.)

We guarantee our products, and do not want you to be dissatisfied.  I will send you complimentary coupons. (Now you’re speaking my language, Marge.)

(On a personal note, let me thank you for your entertaining and creative email, it was enjoyed by many of us). (Here’s where Marge won my heart forever. However, she did say many of us and not all of us. Marge did right by me, but I demand to meet the humorless buzzkill who did not enjoy my entertaining and creative email.)

Margaret (Marge) (last name removed. I don’t want you hounding my girl) 
B&G Foods, Inc, Corporate Consumer Affairs & Relations

End note

It’s nice to see that the Ortega brand has an actual human being with a sense of humor responding to complaints in less than 48 hours. Assuming Marge comes through with those complimentary coupons, all is forgiven and I consider the matter closed. I decree that both Marge and her immediate manager be promoted for their fair and ethical handling of such a delicate situation.

Below is the letter I just submitted to the Ortega Website at http://ortega.com/, reproduced in its entirety. I think it speaks for itself. The horror. The horror.

Product UPC: 4150100803

Manufacturer Filling Date Code: I have looked at the box for three minutes and have concluded that this number does not exist.

Message Subject: The Tragic Events of Taco Night 3/10/2010

Dear Person in the Ortega PR Department Stuck Reading My Complaint,

I was glad to discover on your Website that my opinion is important to you, because I had a traumatic experience involving your Whole Grain Corn Taco Shells this evening. You see, tonight was taco night–a magical evening in my household when it seems, if only for the twenty minutes I’m enjoying my wife’s delicious tacos, that dreams really can come true.

I was unwinding from a hard day’s work, enjoying some age-appropriate online video with my two year-old son at the kitchen table, when my wife gasped from across the room. I ran to her only to discover than nine of the ten delicious Ortega Whole Grain Corn Taco Shells we had purchased only two days earlier were broken into no less than two, but no more than seven pieces. Oh the humanity.

What could we do? My lovely wife had already prepared the ground turkey, complete with your Ortega Taco Seasoning I might add. The tomatoes had been chopped. The spoon was already in the tub of sour cream. We couldn’t turn back. I ask again, what would you have us do?

Sure, I went ahead and broke up what remained of the battered taco shells in an ill-conceived attempt to make nachos. And yes, I know the ingredients are identical, but it’s called TACO NIGHT for the love of all things holy. It just wasn’t the same. I work hard to provide for my family, and I shouldn’t be denied my preferred ground turkey and shredded cheese delivery vehicle.

I’m sure you think I’m blowing this out of proportion, but what you’re forgetting is this: Ortega is not simply selling whole grain corn taco shells; it’s selling “taco night” and all the associated hopes and dreams that go along with it.

I ask that you make this right. Please find a way to restore my faith in your brand. I will be chronicling this incident on my blog at www.notoriousdad.com. While I don’t mean this in any way to be a threat, I pull some serious weight with the seven people who read my blog each week . . . six if you don’t count my wife who is already aware of the events that took place on this tragic night . . . four if you don’t count the other two guys who write with me . . . three if you don’t count my mother.

Thank you for your time,

Andy

End Note

I will publish any response I receive in it’s entirety to you, my faithful readers. Let’s hope Little Caesar’s does a better job with Pizza Night on Friday.

Combatants:	Twist	Dr. Dre
Career Began with:	Fresh Beat Band	NWA	Winner: Dr. Dre
Hangs out with:	This Guy	Snoop Dogg	Winner: Dr. Dre
Favorite Instrument:	Himself	Glock	Winner: Dr. Dre

Final Verdict: Dr. Dre

I’m paraphrasing here, but Dr. Dre was “strapped with gats while Twist was cuddlin’ a Cabbage Patch.”

Round 2:

Combatants:	Twist	Vanilla Ice
Biggest Hit:	“Loco Legs”	“Ice Ice Baby”	Winner: Twist
Biggest Pickle:	Losing his voice while trying to find a word that rhymes with “music”	Being held by the ankles off of a 20th floor balcony by Suge Knight	Winner: Vanilla Ice
When He Knew He had Hit Rock Bottom:	Joined the Fresh Beat Band	Attempted suicide via drug overdose	Winner: Vanilla Ice

Final Verdict: Vanilla Ice

Rob Van Winkle would wax this chump like a candle.

Round 3:

Combatants:	Twist	Dominic Victor
Thing he loves more than anything:	Singing, Dancing, and Friendship	Juice	Winner: Dominic Victor
Favorite Expression:	“sweet”	“mo’ juice, mo’ juice”	Winner: Dominic Victor
Prettiest woman he’s ever laid eyes on:	Kiki	Mommy	Winner: Dominic Victor
Biggest Life Challenge:	Learning a dance that Kiki choreographed	Urinating in a designated receptacle	Winner: Dominic Victor

Final Verdict: Dominic Victor

Dominic already knows how to say, “what-what, WESTIDE,” and does his best to get his fingers into a “W.” Seriously, my kid rules.